Terms of Service

Troycode Cyber Security provides the following paid and free services:

• Fake Loan App Support (from ₹1,800) — Expert consultation and guidance for victims of fake loan app harassment, including device security assessment, complaint filing guidance, and ongoing support. Price varies based on number of apps and selected options.
• Priority Support Membership (₹1,999/month or ₹19,999/year) — Dedicated cybersecurity support with priority response times, proactive monitoring advice, and direct access to our security team.
• Device Scan & Report (₹999 Basic / ₹1,999 Pro) — Comprehensive security assessment of your device to identify vulnerabilities, malware, and security risks.
• Network Scan & Report (₹1,499 Home / ₹2,999 Advanced) — Security audit of your network infrastructure to identify vulnerabilities and configuration weaknesses.
• Free Security Consultation — An initial consultation to assess your security needs, provided at no charge.

Service descriptions, deliverables, and timelines are detailed on the respective service pages on our website.

By using our services, you confirm that:

• You are at least 18 years of age or have parental/guardian consent.
• You have the legal authority to enter into this agreement.
• The information you provide to us is accurate, current, and complete.
• You will not use our services for any unlawful purpose.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• Payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway.
• We accept UPI, debit cards, credit cards, and net banking.
• Payment is required in full before service delivery begins, except where explicitly stated otherwise.
• Prices are subject to change. Changes will not affect orders already placed and paid.
• For subscription services (Priority Support Membership), billing occurs on the same date each month or year from the date of initial purchase.

We are committed to delivering services within the timelines stated on each service page:

• Fake Loan App Support: Initial contact within 2 minutes of payment confirmation during business hours (9 AM – 9 PM IST). For payments made outside these hours, contact will be made within 30 minutes of the next business day opening.
• Device Scan & Report: Basic report delivered within 24 hours; Pro report within 48 hours of receiving device access credentials.
• Network Scan & Report: Home report within 48 hours; Advanced report within 72 hours of receiving network access details.
• Priority Support Membership: Access begins immediately upon payment confirmation.

Delivery timelines may be affected by factors outside our control, including but not limited to: incomplete information provided by the client, third-party system outages, or force majeure events. We will communicate any delays promptly.

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information as requested.
• Cooperate with our security team and respond to queries promptly.
• Not misrepresent the nature of your security issue or the devices/networks to be assessed.
• Ensure you have the legal right and authority to request security assessments on the devices and networks submitted.
• Not use our services to conduct unauthorised security testing on third-party systems.
• Keep your login credentials and any access details shared with us confidential.

We treat all information you share with us as strictly confidential. Our team members are bound by confidentiality obligations. We will not disclose your personal information, security vulnerabilities discovered, or details of your case to any third party except:

• Where required by law or a valid court order.
• To law enforcement agencies when reporting cyber crimes on your behalf (with your consent).
• To our trusted service providers who assist in delivering our services, under strict confidentiality agreements.

Our cybersecurity services are advisory and technical in nature. Please understand the following limitations:

• We cannot guarantee the complete elimination of all security threats or the recovery of all funds lost to cyber fraud.
• Our fake loan app support service provides guidance and expert assistance — we cannot directly compel third parties (banks, police, app operators) to take action, though we will support you through every step of the process.
• Security assessments reflect the state of your systems at the time of the scan. New vulnerabilities may emerge after the assessment is complete.
• We are not a law firm and do not provide legal advice. We can guide you on complaint filing but recommend consulting a lawyer for legal proceedings.

All content on our website — including text, graphics, logos, reports, and tools — is the property of Troycode Cyber Security and is protected by applicable intellectual property laws.

• Security reports delivered to you are for your personal use only and may not be shared, resold, or published without our written consent.
• You may not reproduce, distribute, or create derivative works from our website content without prior written permission.

You agree not to use our services or website to:

• Conduct or facilitate any illegal activity.
• Harass, threaten, or harm any individual or organisation.
• Attempt to gain unauthorised access to any system, network, or data.
• Transmit malware, viruses, or any malicious code.
• Impersonate any person or entity.
• Scrape, crawl, or systematically extract data from our website.
• Circumvent any security or access control measures on our website.

Violation of these prohibitions may result in immediate termination of your service without refund and may be reported to law enforcement.

Our refund policy is designed to be fair to both parties. Please read our full Refund Policy for complete details. In summary:

• Refunds are provided only when a fault or significant delay in service delivery occurs on our end.
• No refunds are issued for services already delivered in full.
• Subscription cancellations take effect at the end of the current billing period.
• Refund requests must be submitted within 7 days of the service delivery date or the date the issue was identified.

Our services are provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. Cybersecurity is an evolving field and no service can guarantee absolute protection.

To the maximum extent permitted by law, Troycode Cyber Security shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kerala, India.

We encourage you to contact us first at [email protected] to resolve any dispute amicably before initiating legal proceedings.

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

For material changes, we will make reasonable efforts to notify you via email or a prominent notice on our website.

If you have any questions about these Terms, please contact us: