Our Core Refund Principle
At Troycode Cyber Security, we stand fully behind the quality of our services. We provide refunds only when a fault or significant delay in service delivery occurs on our end. If we fail to deliver what we promised, within the timeframe we committed to, you are entitled to a full refund. If we deliver the service as described, no refund will be issued.
This policy is designed to be fair and transparent. We do not issue refunds for change of mind, dissatisfaction with outcomes outside our control, or services already delivered in full.
Refund Eligibility by Service
Fake Loan App Support
₹2,599- ✓No expert contacted you within 2 hours of payment (during 9 AM – 9 PM IST) or within 30 minutes of the next business day opening for off-hours payments.
- ✓We are unable to provide the promised guidance due to a fault on our end.
- ✗You received the consultation and expert guidance was delivered.
- ✗You chose not to follow through after the expert contacted you.
- ✗The outcome of your case (e.g., police action, bank reversal) did not meet your expectations — we provide guidance, not guaranteed outcomes.
Device Scan & Report (Basic / Pro)
₹999 / ₹1,999- ✓Report not delivered within the stated timeline (24 hours for Basic, 48 hours for Pro) due to a fault on our end.
- ✓The report delivered is materially incomplete or does not cover the agreed scope.
- ✗Report was delivered on time and covers the agreed scope.
- ✗Delay was caused by incomplete or incorrect information provided by you.
- ✗You changed your mind after the scan was initiated.
Network Scan & Report (Home / Advanced)
₹1,499 / ₹2,999- ✓Report not delivered within the stated timeline (48 hours for Home, 72 hours for Advanced) due to a fault on our end.
- ✓The report delivered is materially incomplete or does not cover the agreed scope.
- ✗Report was delivered on time and covers the agreed scope.
- ✗Delay was caused by incomplete or incorrect network access details provided by you.
- ✗You changed your mind after the scan was initiated.
Priority Support Membership
₹1,999/mo or ₹19,999/yr- ✓We are unable to provide the priority support service due to a fault on our end for a sustained period (more than 48 hours of complete unavailability).
- ✓You were charged incorrectly (e.g., double-billed).
- ✗You used the membership and received support during the billing period.
- ✗You decide to cancel mid-period — cancellation takes effect at the end of the current billing period with no partial refund.
- ✗You did not use the membership during the billing period.
How to Request a Refund
Contact us within 7 days
Refund requests must be submitted within 7 days of the service delivery date or the date you identified the issue. Requests submitted after this window will not be considered.
Provide your details
Include your full name, the email address used for payment, your Razorpay payment ID (found in your payment confirmation email), the service purchased, and a clear description of the issue.
We review within 2 business days
Our team will review your request and respond within 2 business days. We may ask for additional information to process your request.
Refund processed within 5–7 business days
Approved refunds are processed back to your original payment method within 5–7 business days. Bank processing times may vary.
Submit Your Refund Request
Please use the subject line: "Refund Request — [Your Name] — [Service Name]"
General Conditions
• Refunds are issued to the original payment method only. We cannot process refunds to a different account or payment method.
• In cases of double billing or payment gateway errors, we will process a full refund immediately upon verification, regardless of the 7-day window.
• Chargebacks initiated without first contacting us will be disputed. We encourage you to reach out to us directly — we resolve legitimate issues quickly.
• This policy applies to all services purchased through https://troycode.com. Services purchased through third-party platforms (if any) are subject to those platforms' refund policies.
• We reserve the right to modify this policy at any time. Changes will be posted on this page and will apply to purchases made after the effective date of the change.